ExactTempo is your superhuman support ticket triage agent, working tirelessly to classify and triage your support tickets 24x7x365. However, like humans, it performs best when you provide clear and comprehensive guidelines.
We've made creating these guidelines simple yet customizable.
When you assign a property to ExactTempo, we automatically generate guidelines for you based on information we know about your company (gathered from your website URL) using high-end AI models. See examples of our auto-generated guidelines for the Priority property below.
We aim to get you most of the way there with our auto-generated guidelines. However, you'll likely need to tailor the guidelines to your unique business operations to achieve near-perfect classification accuracy every time.
You can customize your guidelines using the forms shown above.